How do I return an item?

Our returns policy is simple. All our items are guaranteed to be as pictured and as described and if not we will replace them or provide a full refund.


We know sometimes it can be uncertain to purchase before you can actually see or touch the items that’s why we also offer a money back guarantee if you are not completely satisfied.


Faulty products:


Please email us at info@silkmemories.co.uk with details of the fault and we will confirm return instructions and any refund information.


Exchanged products:


Please email us at info@silkmemories.co.uk with details of your purchase and preferred item and we will confirm return instructions. Exchanges can be provided as long as the product has not been used and is returned in its original packaging.